Solution Engineering/ Core Business Operations. Deloitte
Feb 2019 -
Current
Programming of dynamic web pages implementing complex business requirements and meeting tight deadlines and client's
expectations. Proactively working with team leads and functional members documenting requirements on tickets and developing the
application with deeper knowledge of Angular and Java, resulting in code quality deliveries. Troubleshoot and debug code with a
positive impact on the project. Performed code reviews improving the overall code quality impacting deliveries with great demos and
increasing the application use. Building excellent relationships with her teammates, proactive helping them, building trust and bonding
within the team.
Collector - Synchrony Financial
March 2018 - Feb 2019
Handle out-bound and in-bound calls, set up payment arrangements, counsel cardholders on their
financial situations
and provide great customer service, communication with influencing skills to figure out why a payment is
late and how to fix the situation. Also tackle the important work of getting past due accounts up to
date,
and most importantly. Improve service by using customer service skills. Be an effective listener, with
great
communication skills and strong customer service skills. Be proficient computer skills, comfortable
utilizing
PowerPoint,Word, Excel and Outlook programs.
Shift Lead - Walgreens Company
March 2013 - March 2018
Lead team members. Clearly communicates goals and responsibilities to team members, resolves conflicts
and enhances cooperation. Manages financial transactions correctly and trains. Provide resources and
suggests continuous improvement opportunities for team members’ tasks and projects. Consistently
provides a high
level of dependability in coordinating with store management. Complete store opening and closing duties.
Provide excellent customer service. Perform preventive maintenance, implement loss prevention
procedures.
Computer Specialist - Acinox. Camagüey, Cuba
April 2011 - May 2012
Development, debug and test of web applications using JAVA, JavaScript, HTML, CSS, Log4j, .properties,
Beans, Eclipse, Tomcat, MySQL. Frameworks like Hibernate, Spring, Maven, and tools programs such as
Log4j.